For One Shipping Company, Success is More Than How Fast You Deliver
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Summary
Wondering what success looks like for a shipping company during a supply chain crisis? Well, just ask Greg Hewitt, CEO of DHL Express U.S.. Listen in as he talks with host Gene Marks about how DHL Express is focusing on their employees in order to help their customers during this challenging time.
Topics Include:
01:11 – About DHL Express
02:48 – Greg Hewitt’s background
03:17 – Reflecting on the past two years
08:09 – How DHL is attracting and retaining talent
15:37 – Compensation vs. workplace environment
18:03 – The importance of your people
19:20 – Happy employees, happy customers
21:32 – Advice for managing shipping costs
23:55 – Sharing the cost of shipping
Greg Hewitt talked about how DHL keeps a low turnover rate, read about what not to do when it comes to attracting and retaining talent.
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