Payroll Support Offers Lifeline to Behavioral Health Service

Challenge

SonderCare Behavioral Health offers health therapy services to adults, and opened its doors just as the COVID-19 pandemic hit. Unlike smaller facilities that had to close for a time, SonderCare constructed a building capable of enabling proper social distancing. However, even with this advantage, SonderCare encountered an unanticipated problem: keeping up with complex weekly payroll while rapidly hiring staff. 

How Paychex Helped

After going with a large national payroll company that made the process overly burdensome, SonderCare tried Paychex. Managing Partner Larry Wiley was relieved as the company's weekly needs were handled with ease. Employees also enjoy the convenience of Paychex Flex®, where they can view check stubs online and access other tools such as direct deposit, time off requests, and more.

This stability for SonderCare operations was key for Larry as the agency is now hiring a new therapist about every 45 days to keep pace with increasing demand.

Success Strategy

Larry is excited about the prospect of growth and recognizes how critical a dependable partner is to achieve this vision.

“For me and my business, Paychex is someone that I can depend on to make sure that every person is paid on time,” he said. 

“We're actually getting ready to expand into the Phoenix area, so we should be doubling our business size probably within the next six to eight months. I can trust that [Paychex] will take care of everything that I need, and they'll be there for us ...”