Franchisor Finds 'Epic Service' Fueling Consistent Growth
Maria and Greg Longe love the franchise brands they created at Phoenix Franchise Brands!, but struggled to support their franchisees with an overpriced PEO and poor service. A switch of providers enabled the company to focus on running the core business more effectively with HR support from Paychex keeping things simple.
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Client
Greg and Maria Longe
Company
Phoenix Franchise Brands!
Employees
Industry
Franchising
Locations
Detroit, MI
Challenge
As a managed services provider for four franchise brands (Spray Foam Genie, Door Renew, Furry Land Mobile Dog Grooming, and Fetch! Pet Care), Greg and his wife, Maria, struggled with high costs and poor customer service from a leading PEO provider.
How Paychex Helped
Greg and Maria decided to look at Paychex, which introduced them to a customized HR administration service model with lower costs and dedicated customer service. Paychex also bundled in stronger HR support with superior technology and broader depth of service options, including 401(k) and health insurance benefits.
Success Strategy
With more than 100 core employees, and 500 more across their franchisees, Phoenix Franchise Brands has had Paychex as an integral partner supporting significant growth and expansion. Additionally, Greg and Maria credit Paychex with providing the trusted HR expertise needed to support their franchisees and ensure that they are successful.
“Look, I've been around. I'm 40 years at this stuff. I know lots of different payroll companies, and lots of different PEO companies, and I greatly appreciate the relationship that we have with Paychex ... because you just turn that key in whatever market you're in, and in whatever brand you're working on, and it just works.” — Greg Longe
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