24/7 Access to W-2s

Yes, employers and employees should verify that all employee names, mailing addresses, and Social Security Numbers (SSN) are accurate in Paychex Flex.

• Make sure you are logging in to paychexflex.com (the site redirects to myapps.paychex.com). Using a bookmark may lead to issues signing in.
• Use Google Chrome or Firefox for the best user experience, and make sure you have the Minimum System Requirements.
• Forgot your password or username? No worries! Just click Forgot Username or Password? and we’ll guide you through it.

• From the Dashboard, select Tax Documents.
• Click the PDF icon to View All.
• Click the name of the tax document you want to see.
• Click View PDF.

We recommend using Google Chrome for the best printing experience.

• Open the PDF in Google Chrome and print it.
• Next to Destination, choose your printer.
• Click More Settings.
• Next to Paper Size, select Letter.
• Next to Scale, select Fit to Printable Area.
• Click Print.

Following these instructions means the W-2 will fit in a standard IRS stock envelope with the mailing address aligned.

• Use Google Chrome for the best user experience.
• Simple troubleshooting step: Clear cookies and cache.
• Looking for your W-2? They will be available to admins and employees on January 2.
• If you can’t access your W-2 online in Paychex Flex and you haven’t received a paper copy by January 31, you should contact your employer.

• Have you been paid yet? It’s easiest to register after you’ve received your first paycheck.
• If you can’t figure out who your company’s Paychex Flex admin(s) is, check out this walkthrough of the registration process.
• Regardless of how you register, check with your employer to confirm all personal information is correct, especially name, address, date of birth, and social security number.

You can retry the verification code or change the delivery method to select receiving calls instead of text. You can also select another phone number stored on the account.

Your employer is responsible for providing you with your W-2. You should make every attempt to contact your former employer to request it.

If your former employer used Paychex as its payroll provider in 2023 and has an active account with Paychex Flex, you may be able to sign into your account on Paychex Flex to access your 2023 W-2 online beginning January 6, 2024.

• Log in to Paychex Flex.
• From the Dashboard, select Tax Documents.
• Click the PDF icon to View All.
• Click the name of the tax document you want to see.
• Click View PDF.

Unfortunately, Paychex’s contract is with your employer (or former employer) and we can only act at their direction.

Our general suggestions are:

• Make every attempt to contact your employer.
• Try to locate your last pay stub because it could be helpful.
• If it's after mid-February, you can contact the IRS for instructions on how to proceed. Use the phone number in your Form 1040 booklet, or call 1-800-829-1040.
   

The IRS will offer to complete a form and send it to your employer requesting that a W-2 be sent to you. To do this, the IRS will need the following information:

• Your name, address, phone number, and social security number.
• Your employer's name, address, and phone number.
• Dates of your employment within the tax year.
• Your year-to-date estimate of wages earned.
• Your year-to-date estimate of federal income tax withheld.
   

If your employer does not respond to this request, the IRS will issue you a substitute Form W-2 based on the information you've provided them. You can then use this form to complete your personal tax return.

Paychex truncated employee Social Security Numbers (SSN) on the employee paper copies of Form W-2 for 2023. The first 5 digits of SSN on employee copies of W-2s will be masked. The purpose of this is to protect employee information on paper copies of Form W-2.

Clients and employees will be able to access versions of Form W-2 that display the employee’s full SSN on Paychex Flex^®_. This change has been made based on IRS guidance which allows the use of truncated Taxpayer Identification Numbers on W-2s furnished to employees.

Paychex Flex admins can view a list of employees who consented to online-only W-2s in Paychex Flex. Note: Your ability to view this report depends on your Paychex Flex admin role.

Nothing! Employers are not required to furnish paper W-2s for these employees, unless they request one. Per IRS requirements, any employee who has not consented to receiving their W-2 electronically only must be provided a paper copy.

The employee will receive a paper W-2 from the company that does not permit electronic delivery of W-2s. All other W-2s will be furnished electronically.

Inform your Service professional by 4:00pm local time on December 29, 2023.

Accessing employer reference copies in Paychex Flex is easy. Instructions are available in the Help Center.

If an employee had an address that did not pass United States Postal Service^® formatting, Paychex sent the W-2 to the client’s W-2 delivery address to ensure safe delivery of the form. As the employer, you are responsible for providing the W-2 to your employee by January 31.

If you are no longer a Paychex client, your W-2s will be printed and shipped to you or directly to your employees. If you are unsure of your W-2 delivery method, please contact us at 833-299-0168.

If using a standard IRS stock envelope, we recommend folding the W-2 in half to align the mailing address on the form to the envelope.

We’re here for you! Click the question mark at the bottom right of any Paychex Flex screen, including login, to chat with one of our friendly agents.

Your W-2 will be delivered to the mailing address listed in Paychex Oasis as of January 10, 2025. Mailing address updates for 2024 W-2s must be entered before 5:00 p.m. ET on December 30, 2024. Follow these steps to make sure your address is updated:

• Log in to the Paychex Oasis portal.
• Select Profile and it will open to Personal Details.
• Select Edit on the right side of the page, then scroll down to Home or Mailing Address.
• Enter a new or updated street address and ZIP code.
• Confirm the address from the pop-up window.
• Scroll to the bottom of the page and select Save.

Log in to the Paychex Oasis portal and choose W-2 Services. Follow the instructions to create a user ID and password and elect to receive your W-2 electronically at that point in the process. Employees must sign up before January 10, 2025, to receive 2024 forms electronically.

If you didn't register for electronic delivery before the January 10 deadline, you can still log in to the Paychex Oasis portal to set up your account and retrieve your form electronically. However, you will not be notified when your electronic W-2 is available and will need to check back regularly. If you have not made an electronic delivery election, the W-2 will be mailed via USPS mail to your W-2 address on file as of January 10, 2025.

Employees can register for electronic W-2 delivery at any time. This registration carries over from year to year so there is no need to register again if you have previously registered. If you did not register prior to the January 10 deadline, you can still register and retrieve your W-2 electronically.

W-2Cs, a form used to report a correction to a W-2, are processed in February. Please call our W-2 hotline (866-641-8699) between 8:00 a.m. and 8:00 p.m. ET to be directed to the proper department for help. Note: If an employee consented to an online W-2, they will now be able to access their W-2C online as well.

• Make sure you are logging in to portal.oasisassistant.com.
• Forgot your password or username? No worries! Just click the Need Help Logging In? link on the Paychex Oasis login page and we’ll guide you through it.

• Simple troubleshooting step: Clear cookies and cache. (Chrome | Firefox | Microsoft Edge | Safari)
• Looking for your W-2/1099? They will be available online in January.

If you can’t access your W-2/1099 online in the Paychex Oasis portal and you haven’t received a paper copy, contact our hotline (866-641-8699) between 8:00 a.m. and 8:00 p.m. ET.

• Have you been paid yet? It’s easiest to register after you’ve received your first paycheck.
• Check with your employer to confirm all personal information is correct, especially name, address, date of birth, and social security number.
• Paychex Oasis Registration instructions. Spanish instructions are also available.

You can try re-sending the verification code or you can try having the code sent to another phone number. If necessary, call our W-2 hotline (866-641-8699) between 8:00 a.m. and 8:00 p.m. ET to change the phone number stored on your account. We also recommend reviewing our MFA instructional guide.

If your former employer used Paychex as its payroll provider in 2024 and has an active account with Paychex, you may be able to sign into your account on the Paychex Oasis portal to access your 2024 W-2 online in January 2025:

• Log in to the Paychex Oasis portal.
• From the Dashboard, select Compensation.
• Select Tax Statements.
• Select the correct year and press the download icon to the right.
• Open and view PDF.

If you are unable to access the system, contact our W-2 hotline (866-641-8699) between 8:00 a.m. and 8:00 p.m. ET for additional support.

Your W-2 is available in the Paychex Oasis portal. You may also contact our W-2 hotline (866-641-8699) to request a copy.

We’re here to help! Contact our W-2 hotline (866-641-8699) between 8:00 a.m. and 8:00 p.m. ET for additional support.