Paychex support

Support for Paychex Clients and Employees

Paychex is here to support you and your employees and provides information on this page you might need. If you have questions that require immediate attention, initiate a chat in Paychex Flex®.

Client Support
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Support for Clients and Employees

Note: In order to keep your information safe, Paychex support staff may not be authorized to speak with our clients’ employees, depending on the situation. For this reason, we ask that you please contact your employer or on-site administrator before contacting Paychex.

Client Support

Find contact information for help with payroll, time and attendance, health and benefits, and more.

Employee Support

Get login help, find your W-2 and employee forms, and access a listing of support contacts for your retirement accounts and FSA questions.

Login Help

Set up your login or troubleshoot login problems.

Paychex Flex®
Log in or view login support

Paychex Oasis
Log in or view login support

Flock Benefits Administration, by Paychex

Log In

Find a Paychex Location

With offices across the U.S., find a location near you.

Additional Help Options

Help with Paychex Flex

Log in to Paychex Flex®, then click the question mark icon at the bottom right.

Paychex Flex FAQ

Help with Paychex Oasis

Log in to Paychex Oasis, then click, "Need Help Logging In?"

Paychex Oasis FAQ

Help with Flock Benefits Administration, By Paychex

Log in to Flock or visit our client support or employee support for additional help.

Contact Us

Paychex support is here to support clients and employees via phone.

Contact Us

Paychex Flex Frequently Asked Questions

Here you'll find answers to common questions about logging into and accessing information in Paychex Flex® and making adjustments to your employer-sponsored Paychex 401(k) retirement plan.

  • Logging in to Paychex Flex

    Logging in to Paychex Flex

    How do I create a Paychex Flex login?

    To create a Paychex Flex login, please follow these instructions:

    1. Go to paychexflex.com.
    2. Click the Sign-Up link.
    3. Enter the personal information requested and click Continue.
      • Note: A mobile phone capable of receiving text messages should be selected for Primary Telephone. If not available, enter a direct phone line (no extension).
    4. Verify the information entered and click Yes if accurate.
    5. Select and answer the security questions.
    6. Select a security option.
    7. Create a username.

    Check your email for a message to verify your Paychex Flex account.

    How do I log into Paychex Flex?

    Having trouble logging into Paychex Flex? Follow these instructions:

    1. Go to paychexflex.com.
    2. Enter your username and click Next.
    3. Enter your password and click Next.
    4. Provide additional information based on your personal security settings.
    How do I reset my Paychex Flex login password?

    Looking to change or update your Paychex Flex password? Follow these instructions:

    1. Go to paychexflex.com.
    2. Under My Account, select My Profile.
    3. Select User.
    4. Click Edit.
    5. Change your password and click Save to complete.
  • Accessing information in Paychex Flex

    Accessing information in Paychex Flex

    How do I get my pay stub from Paychex?

    Looking to view or print your pay stub from Paychex? Follow these instructions:

    1. Go to paychexflex.com.
    2. Find the Check Stubs tile in the middle of the screen.
    3. To view all check stubs, click View All.
    4. To download as a PDF, check the boxes of the check stub(s) you wish to view and click View PDF.
    How do I change my phone number in Paychex Flex?

    Looking to change or update your Paychex Flex phone number? Follow these instructions:

    1. Go to paychexflex.com.
    2. Under My Account, select My Profile.
    3. Select User.
    4. Click Edit.
    5. Change your phone number and click Save to complete.
    How do I access the Paychex direct deposit form?

    To enroll in direct deposit, make changes to your direct deposit bank accounts, adjust direct deposit amounts, and more, download the Paychex Direct Deposit Form.

     

  • Updating Paychex Retirement Information

    Updating Paychex Retirement Information

    How do I take a loan or withdraw funds from my 401(k) plan?

    If you qualify to take a loan or distribution from your 401(k) plan, you can easily initiate the process on paychexflex.com.

    How do I take out a 401(k) loan?

    To take out a 401(k) loan, the following criteria should generally be met: the plan must allow for loans, you must be actively employed with the company that sponsors the plan, your pre-tax account balance must be greater than $1,000, and your total vested balance must be greater than $2,105.26.

    Looking to request a 401(k) loan? Follow these instructions:

    1. Log into paychexflex.com and select My Retirement.
    2. Select Loans.
    3. View your available options and request a loan.
    How do I take a 401(k) distribution?

    In general, to take a distribution you must meet a qualifying event.  In accordance with the IRS, the following are a list of qualifying events:

    • Termination of employment
    • Termination of the 401(k) plan by your employer
    • Reaching age 59.5
    • Incurring a term of disability which is expected to last 12 months or greater
    • Death of the plan participant

    Looking to request a 401(k) distribution? Follow these instructions:

    1. Log into paychexflex.com and select My Retirement.
    2. Select Distributions.
    3. View your available options and request a distribution.
    How do I enroll in an employer-sponsored Paychex 401(k) retirement plan?
    1. Log into paychexflex.com and select My Retirement.
    2. When the Start Your Retirement Plan tile displays, click Get Started.
    3. Under Start My Enrollment, select Enroll Now.
    4. Follow the remaining prompts.
    How do I change my 401(k) contribution amounts?
    1. Log into paychexflex.com or the Paychex Flex mobile app and select My Retirement.
    2. Select Contributions, make the needed edit and then Save.

Paychex Oasis Frequently Asked Questions

Here you'll find answers to common questions about logging into and accessing information in Paychex Oasis.

  • Logging in to Paychex Oasis

    Logging in to Paychex Oasis

    How do I create a Paychex Oasis login?

    For Paychex Oasis Registration instructions, follow this link. Spanish instructions are also available here.

    How do I log into Paychex Oasis?

    Having trouble logging into Paychex Oasis? Follow these instructions: 

    1. Go to https://portal.oasisassistant.com/
    2. Enter your username and password.
    3. Select English or Spanish and click Sign In.
    How do I reset my Paychex Oasis login password?

    Looking to change or update your Paychex Oasis password? Follow these instructions:

    1. Go to https://portal.oasisassistant.com/
    2. Select Need Help Logging In?
    3. Select Forgot Password.
    4. Click Submit.
    5. An email will be sent to the email address on file with a temporary password. You will be prompted to change your email upon login.
  • Accessing information in Paychex Oasis

    Accessing information in Paychex Oasis

    How do I get my pay stub from Paychex Oasis?

    Looking to view or print your pay stub from Paychex Oasis? Follow these instructions:

    1. Go to https://portal.oasisassistant.com/
    2. Find the Check Stubs tile on the far-right side of the screen.
    3. To view all check stubs, click See All Pay Stubs.
    4. To download:
      1. Click the check number in the left column.
      2. Click View Earnings Detail
      3. Click Download.
    How do I change my phone number in Paychex Oasis?

    Looking to change or update your phone number? Follow these instructions:

    1. Go to https://portal.oasisassistant.com
    2. Under Profile, select Personal Details.
    3. Click Edit.
    4. Change your phone number and click Save to complete.
    How do I access the Paychex Oasis direct deposit form?
    1. Go to https://portal.oasisassistant.com
    2. Under Profile, select Direct Deposit.
    3. You can either add direct deposit information or edit existing information.
    How can I complete my onboarding paperwork?

    To complete your I-9 and other new hire paperwork, please log into our Electronic Onboarding System. This information can also be found within the Employee Support section of Paychex.com under Paychex HR PEO.