Ted Jordan

After eight years serving as the Vice President of Service at Paychex, Ted Jordan assumed the role of Vice President and General Manager, HCM Solutions - Micro-Market in September 2024. In this position, he is responsible for leading the strategy development and execution of an organization that delivers solutions to help micro-businesses meet their human capital management needs. Jordan’s vision is to attract, develop, and retain a diverse and engaged workforce that delivers high-value solutions to Paychex clients.

In his prior role as VP of service at Paychex, Jordan led client onboarding, account management and service delivery teams that support management solutions and Paychex Retirement Solutions. During the same time, he oversaw operations for SurePayroll, a Paychex company, for three years.

Before Paychex, Jordan spent more than two decades leading service organizations in high-transaction businesses, including Nationwide Insurance where he led two major service model transformations for one of the world's most comprehensive insurance and financial service companies. Prior to Nationwide, Jordan served as an assistant VP of customer service at The Hartford and VP of operations at Prudential.

Jordan currently serves on the board of directors for the Boys & Girls Club of Rochester and the American Red Cross Greater Rochester Chapter. He also has a long history of supporting the United Way, currently serving as the United Way of Greater Rochester’s Tocqueville Society chair. Jordan earned a Bachelor of Arts from the University of Pittsburgh and a Master of Business Administration from Temple University in Philadelphia, PA.